Serta Mattresses 101

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Serta, originally founded in 1931, is now the largest mattress maker in the United States and a leading brand worldwide.

It licenses its mattresses to other manufacturers, and it recently acquired Tuft & Needle, which markets mattresses online.

Serta offers all types of mattresses from the traditional innerspring to all-foam and hybrid combinations of innersprings with materials like foam and latex.

It also has a wide range of prices, starting under $500.

Here we’ll describe the Serta mattress models and summarize what reviewers say about them so you have the information you need to shop — and eventually sleep — easily.

Pros/cons for Serta

Pros of Serta brand mattresses

Long-running brand with a physical presence in stores. Serta is a trusted, made-in-USA brand. You can try out different mattress models at a store before you buy. This is important because the many models in each Serta line have a different feel. Sometimes reading about mattress specifications is not enough to convey how you’ll feel on the mattress.
Many reviews to check out. You can also find many independent video reviews of Serta mattresses online.
Mattresses support a wide variety of sleep styles and people. Serta mattresses are rated as comfortable for all types of sleep positions. Most models can also support heavier sleepers (250 pounds and more).
Buying directly from Serta. When you buy from Serta, you have a 120-day trial period, free returns or exchanges, and a 10-year limited warranty. If you buy a Serta mattress from a retail store or an online site, check their trial period and return policy.

Cons of Serta brand mattresses

So many options, so many names. Serta has a bewildering number of models and add-ons for each type of mattress. Each variety has its own name for each upgraded model. Some retail stores may rename some models that they sell, adding confusion.
Same mattress name, different mattress features. Serta regularly updates its mattresses with improvements in materials, so there are also differences in the same-named mattress, depending on its year.
Customer reviews don’t always give a clear picture. The customer reviews don’t always tell you the exact model they’re reviewing, so it’s hard to compare them.

Pricing guide

Prices given here are for a queen-size mattress.

$ = under $500
$$ = $501–$1,000
$$$ = $1,001– $1,300
$$$$ = $1,301–$1,700
$$$$$ = over $1,700

Financing is available from Serta and retailers.

Best Serta mattresses

Serta Perfect Sleeper mattress

Price: $$
Mattress height: starting at 13 inches (some models are higher)

The Perfect Sleeper is Serta’s first mattress. The first version was introduced in 1931. It’s their best seller and now comes in several types: innerspring, all-foam, and hybrids, with upgrades for more coils or better types of foam.

You can choose different levels of firmness (extra firm, medium, and plush) and add layers of memory foam and/or a pillow top.

Upgrades and adjustments can push the price up. The base price is for a standard Perfect Sleeper, which has one layer of memory foam on top of coils.

The mattress can be placed directly on a flat surface or on a box spring.

Materials include:

The mattress cover is 53 percent bio-based and is certified by the USDA BioPreferred program.
Serta uses gel memory foam that’s designed for coolness.
Upgraded models include memory foam designed for more pressure relief. The top upgrade models include a bubble foam, which literally has little balls of foam on top for cushioning.
Serta uses only CertiPUR-US certified polyurethane foam.

Customer callouts for the Serta Perfect Sleeper

Most reviewers rated the Perfect Sleeper well for comfort and support.

Wayfair purchasers rated the Perfect Sleeper mattress at 4.6 stars. Serta had no reviews for the Perfect Sleeper on its website.

Complaints were that after a while, the mattress sagged or became indented to the body shape.

The number of different models of the Perfect Sleeper, each with a different model name, can be confusing.

Buy the Serta Perfect Sleeper online

Serta Luxe mattress

Price: $ to $$
Mattress height: 11.5 inches to 14 inches, depending on model

The Serta Luxe mattress has a plush top, layers of foam, and 825 wrapped coils reinforced at the edges with foam.

You can upgrade the basic Serta Luxe, adding comfort and cooling layers, each with a price increase.

Materials include:

• CertiPUR-US certified polyurethane foam

Customer callouts for the Serta Luxe mattress

The Luxe mattress has a 4.8 rating by customers on the Serta website. Almost all reviewers found it very comfortable and well made.

The few complaints were about delivery or the mattress being too soft or too firm. Also, each Luxe model has a different name, which can be confusing.

Buy the Serta Luxe mattress online

Serta iComfort mattresses

Price point: $$ to $$$$
Mattress height: 10 inches

The iComfort Serta mattress is specially designed to keep sleepers cool.

It has a top layer of proprietary cooling gel memory foam, on top of other foam layers. There are no innersprings.

Upgrades that add more cooling and different support can bring the price up.

The iComfort all-foam mattress is medium-firm.

Materials include:

A carbon fiber memory foam is designed for carrying heat away from your body and for giving back and neck support.
Some models have an open-celled (more air pockets) foam and a gel that’s cool to the touch.

Note that components vary by model types. Each add-on option uses proprietary materials designed specifically to provide cooling or temperature control and comfort.

Customer callouts for the Serta iComfort

The iComfort has a 4.8 rating by reviewers on the Serta website. Many reviewers said it helped them sleep cool with good support.

The very few complaints were that the mattress was too hard or that it developed body indents after a year. Some people complained about outgassing when it was new.

Buy the Serta iComfort online.

Serta iComfort Hybrid mattresses

Price point: $$$ to $$$$$
Mattress height: 12 inches to 14 inches, depending on model

The iComfort Hybrid mattress adds inner springs for support, under layers of memory gel foam and other foams. You can upgrade the basic iComfort Hybrid to include a cooling upgrade, a maximum cooling upgrade, and maximum cooling plus pressure relief upgrade.

Some models have plush tops or pillow tops.

Materials include:

Carbon fiber memory foam is designed for carrying heat away from your body and for giving back and neck support
1,008 individually wrapped coils that feel soft at first but get more supportive as more weight is put on them, plus extra foam at the edges

Customer callouts for the Serta iComfort Hybrid

The iComfort Hybrid is rated at 4.8 stars on the Serta website. Most people find it very comfortable with just the right amount of support and springiness.

Many praised it for coolness and also motion control.

The very few complaints said that the mattress sagged in places after use. The various features and model names can be confusing.

Buy the Serta iComfort Hybrid mattress online.

Serta Sleep True mattresses

Price point: $$
Mattress height: 8 inches to 13 inches

The Sleep True mattresses are Serta’s value line. The mattresses have the quality construction without the add-ons of other Serta mattress collections.

Most of the Sleep True mattresses have innersprings, but some have only foam. The individually wrapped innersprings help reduce motion transfer. The mattresses come in soft, medium, and firm models.

Materials include:

Gel memory foam for temperature control
805 individually wrapped coils or Serta foam as the base layer
Extra foam on edges for support

Serta Sleep True callouts

The Sleep True mattresses are a good value and come in different levels of firmness. Sleep True is recommended for all types of sleeping positions and body weights.

They are hard to find in stores and online. Serta’s website barely mentions them.

Some reviewers report the all-foam model sagging after use.

Shop for the Serta True Sleep mattress.

Serta Futon mattresses

Price: $
Mattress height: 6 inches to 8 inches

The Wolf mattress company in Indiana is licensed to make Serta futons and is the oldest Serta licensee. It’s a family-owned company that has been making mattresses since 1873.

Serta futons come in five colors and five different mattress combinations. You can read more about Serta futons here.

Serta futon mattresses include:

Liberty: cotton blend (6 inches)
Chestnut: cotton blend around foam cores (8 inches)
Sycamore: foam layers surrounded by 6 layers of cotton blend (8 inches)
Cypress: wrapped coil innersprings surrounded by foam and cotton blend (8 inches)
Willow: cotton batting surrounded by foam plus memory foam and covered in cotton blend (8 inches)

Customer callouts for Serta futons

Amazon reviewers gave the Chestnut model 3.8 stars overall. Complaints were that it wasn’t the height advertised, that it became lumpy, that it outgassed at first, that it was too firm, or that it was not packed well. These are similar to the few complaints given about the all-cotton Liberty model.

Buy Serta Futons online.

Serta Hotel mattresses

Serta supplies mattresses to many hotel chains, so chances are that you may have slept on a Serta Hotel mattress. The Hotel mattresses come in many sizes and varieties. Some can be flipped over to extend the mattress use.

Serta recommends that you call their Guest Purchase Team at 1-877-468-3540 if you’d like to buy a Serta hotel mattress. They’re not usually available in retail stores.

Compare Serta hotel mattresses online.

Serta reputation

Serta International does not have a Better Business Bureau rating. The BBB has handled 36 complaints about Serta in the last 3 years, and all seem to be resolved to the customer’s satisfaction.

Trustpilot has only four Serta reviews on its site, with an average of three stars.

The majority of Serta mattress buyers are positive about their purchase, as seen on the Serta website reviews and other retail store reviews.

Getting your Serta mattress

If you buy from Serta, delivery is free. Delivery is to your door. You can upgrade to White Glove Service, which will set up your mattress and remove your old mattress.

Serta usually ships mattresses in 5–14 business days. The mattress is packaged in a cardboard box.

Once you place your order, the Serta delivery service, XPO, will contact you to schedule a date and time.

Check with your local retail store or online website for their delivery policy.

How to choose a mattress

Serta is a trusted brand with a long history of making mattresses. But which Serta is best for you?

The experts agree that there’s no “best” mattress for everyone. As long as your spine is supported and aligned, the “best” is a matter of individual preference.

How firm should the mattress be?

Terry Cralle, RN, a sleep educator, told Healthline that it’s an “old wives’ tale” that firm mattresses are better.

“As people age, they do lose subcutaneous fat, which can make a firm top layer of a sleep surface less comfortable, leading to more tossing and turning (fragmented sleep).”

Cralle also noted that “the sleep surface should be comfortable and allow you to change positions easily. Comfort leads to relaxation, and relaxation leads to sleep.”

She also said, “Sufficient, quality sleep can lower a person’s perception of pain.”

Here are some things to consider when you’re shopping:

Budget. Serta has a wide variety of prices and offers financing. Remember that a good mattress is an investment in your health. Good sleep affects how you feel during the day.
Support. Your spine should rest aligned. Your mattress should be firm enough to keep your spine in a straight line and at the same time keep your shoulders, hips, and lower back comfortable.
Comfort level. Try out different types of mattress materials in a mattress store to see if you prefer the support of an innerspring mattress or the cushiness of foam, or both (a hybrid). Serta mattresses come with a variety of foam levels.
Materials. Serta lists all its materials and certifications for them, such as CertiPUR-US certified polyurethane foam. It does not advertise its materials as organic. Some Serta mattresses have latex layers, so if you’re allergic to latex this might be a problem. Ask an allergist if you have concerns about latex or other materials in the mattress.

Remember the 120-day return window

If you buy your mattress on Serta.com, Serta mattresses come with a 120-day return policy. You can get a full refund or exchange for another model.

If your current mattress is worn out or if it’s giving you pain, any new mattress might feel better at first.

Serta advises sleeping on your mattress for at least 30 days before you decide.

If you’re shopping around, check the return policy of the retailer or online store before buying. Through Amazon.com, for example, you may only have 30 days to initiate a return.

The takeaway

Serta sells millions of mattresses and has a reputation for quality construction and comfort. Most consumers like their Serta mattress.

The variety of Serta mattress models can be overwhelming, so it’s a good idea to try the different types in a brick-and-mortar store if you’re not sure what kind of mattress you prefer.

Marjorie Hecht is a longtime magazine editor and writer, now working as a freelancer on Cape Cod. Her specialties are science, technology, and medicine, but her eclectic career includes being a reporter at the United Nations and covering politics in Washington, D.C. She has an MSW from Columbia University, a BA from Smith College, and she did postgraduate work in race and demography at the London School of Economics.